Support is included. Here's how it works.
Every plan comes with support and maintenance. One email address, replies within 24 hours, and a simple editor for changes you make yourself.
One address. Our support replies within 24 hours.
Support is by email: support@horizondigitalco.com. There's no phone line and no chat window. Everything at Horizon, from the preview to revisions to support, happens online, and an email leaves both of us a written record of exactly what you asked for.
Questions, help with the editor and anything that looks wrong with your site all go to that one address. Not a customer yet? Questions about the framework, the plans or whether Horizon is a fit go to the same address, and our support replies to those within 24 hours too. The contact page has the details.
What support covers.
The same on every plan. None of it is an add-on, and none of it turns into a surprise invoice.
Edits to your text.
Headlines, service descriptions, your about section, the FAQ. Change them yourself in the editor, anytime.
Swapping images.
Your hero photo, work photos, team and location shots, and your logo. Upload them in the editor.
Colors and business info.
Your brand color, plus services, service area, hours, phone and email. All of it in the editor, no code.
Maintenance.
Keeping your site up to date and running properly is part of every plan, not something you schedule or pay for separately.
Security updates.
SSL and baseline security are included, and we keep them current. There's nothing for you to install or renew.
Questions.
How to do something in the editor, what a section is for, what to write in it. Ask. Our support replies within 24 hours.
Making an edit.
Your website is yours to change anytime in the editor, no code. If you would rather we made a change, ask.
Edit it yourself.
A simple editor, no code. Change your text, swap images, adjust colors to your brand, and update your services, service area, hours, phone and email whenever you like.
Or ask us.
Email support with what you would like changed and our support will reply within 24 hours. What we change on request, and how quickly, is still being finalized, so ask and we will tell you straight.
The framework stays put.
Page structure, section order, the design system and the code are fixed on every Horizon site. That's what keeps it clean, quick to launch and affordable. Custom design work, custom software and advanced ecommerce aren't part of any plan.
What to include in an email.
The more specific the email, the fewer round trips. Whether it is a question, something that looks wrong, or a change you are asking about, a good message usually has these.
- Your business name and website addressSo we can find your site straight away.
- Which section, and where in itThe framework's sections have names: navigation, hero, trust strip, services, recent work, about, why choose us, call-to-action band, service area, FAQ, closing call to action, footer. "The third service card" beats "the middle bit."
- The exact new textType it the way it should read on the site, spelling, capitals and numbers included.
- Original photo filesAttach the originals rather than screenshots or images pasted into the message.
- A color code, if it's a color changeA hex code if you have one. If not, attach your logo and say which color you mean.
Hosting and SSL are included.
Your website runs on fast hosting with SSL, on every plan. There's no separate hosting account to set up, no certificate to renew, and no hosting invoice apart from your plan.
If your site looks wrong or won't load, email support with what you're seeing and, if you can, a screenshot. Questions about charges and renewals are answered on the billing page.
What happens after you send it.
By email, within 24 hours.
Email support@horizondigitalco.com and our support replies within 24 hours. Everything is in writing, so nothing gets lost.
No fast lane.
There's no priority tier and no paid fast lane, because there are no add-ons. Every request gets the same attention.
Keep it on one thread.
If a question needs a second pass, reply on the same email so the history stays together and nothing gets lost.
See the framework before you pay a cent.
$59 one-time setup, then $99/mo. for 12 mo. or $169/mo. with no commitment. No sales calls.